Your personal data is collected during your subscription or exchanges with the Customer Service. This personal information is necessary for the proper processing of the request of the user by the Company. They are kept for the entire duration of the exchange between the Internet and the Company, and a maximum of 5 years.


In accordance with the regulations in force (law n ° 78-17 of 6 January 1978 modified "computer and freedoms" and application decrees), the Internet user has a right of access, rectification and withdrawal of data which concerns him, of which he can make use in the respect of the conditions envisaged by the said law by sending a mail to OVO Energy France - Customer Service, 231 rue Saint-Honoré, 75001 Paris or an email to service-client@ovoenergy.fr


Telephone calls to OVO Customer Service (01 86 76 13 48) are recorded for quality purposes. They are kept for a duration of 6 months and are accessible on request by formulating your request to service-client@ovoenergy.fr