My Customer Service

How to contact OVO Energy ?
The team based in Paris, whose Customer Service is internal, is at your disposal : By phone : 01 86 76 13 48 Monday to Friday from 9:30 to 18:30. Non-p...
Fri, 8 Nov, 2019 at 10:03 AM
What is the difference between OVO Energy and Enedis ?
OVO Energy is a supplier of alternative energies (electricity) while Enedis is the technical manager of the network. In fact, whatever your supplier, it is ...
Fri, 8 Nov, 2019 at 10:04 AM
What to do in case of power failure ?
First reflex: make sure the power cut only affects your home. If the failure is general, the network manager Enedis must already be aware and must curre...
Fri, 8 Nov, 2019 at 10:13 AM
What is the Linky counter ?
The communicating meter, Linky, is a new generation of meters. It transmits consumption data and receives remote orders. Enedis replaces equipment that has ...
Fri, 8 Nov, 2019 at 10:14 AM
Does installing the Linky meter pay ?
No, consumers pay nothing more when the network manager replaces their counter with a Linky meter. It is the network manager Enedis who manages the installa...
Fri, 8 Nov, 2019 at 10:16 AM
My previous electricity supplier did not send me my cancellation bill, what should I do?
Please note that a delay of 4 weeks maximum is observed between your date of change of provider confirmed by the network manager, ENEDIS, and the date of tr...
Fri, 8 Nov, 2019 at 10:29 AM
What to do in case of litigation ?
Do you have a disagreement with an energy supplier or your former energy supplier ? First reflex : contact your Customer Service to request an explanatio...
Fri, 8 Nov, 2019 at 9:56 AM